Contact Info
For any questions or concerns, you may reach us via phone or email.
Phone # : (312) 674-5769
Web Order # : (877) 642-5775
chicagosdsupport@delawarenorth.com

We take great pride in striving to offer you the best shopping experience available today. If, for any reason, you're not completely satisfied with your purchase, you can get a full refund of the product price (shipping cost NOT included) within 30 days of receipt of the item(s). Some exceptions may apply.

Return Policy : Items returned within 30 days with the originial receipt can be returned for original method of payment. All returned items must be in good condition - unworn & undamaged, with all original tags attached. Any merchandise without a receipt can only be exchanged for item(s) of equal or lesser value.

Returns : To receive either a credit on your charge account or exchange for another item ALL returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags by The Chicago Sports Depot will be returned to purchaser and no refund will be issued. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

Exchanges : If you are doing an exchange, the items you request MUST be equal to or lesser than the value of the returned merchandise.

When making a return, please include your original order number and if possible, a copy of your original invoice.

If there are no instructions, we will assume you would like credit for the items. Also please include a daytime phone number where we can reach you in case there are any problems or questions.

Please send items to:

Illinois Sportservice - Chicago Sports Depot
Attn: RETAIL WAREHOUSE
333 W 35th Street
Chicago, IL 60616


Your return/exchange will be processed within 14 business days of receipt

If you have received merchandise that was damaged during shipment, defective merchandise, or shipping error on our part (sent wrong size, color, etc.), contact our Customer Service Department to be issued a FedEx Electronic Return Label via email. The recipient prints the return label and attaches it to the package being returned and takes it to a FedEx store or gives it to a FedEx driver. Once we receive the return shipment we will promptly ship out the correct items.

Please note our non-returnable items:
Clearance Items - Any items marked down into the 'Clearance' section is also noted on the item page as a non-returnable.
Custom orders (customized jerseys, dropship items, personalized items, etc.)
Dropship items - Dropship items are items that are shipped directly from the manufacturer. These items have a special fee applied to the orders shipping charge based on weight of item and the special handling necessary to ship the item directly from the manufacturer. Shipping times vary based on the item. (Please see item descriptions for a delivery estimates.) Non-Dropship items included in an order with a Dropship item will ship via FedEx Ground by default. If you would like these items shipped using another method, you should place two separate orders, one for the Dropship item and one for the non-Dropship item.